{"id":545,"date":"2015-09-09T13:40:55","date_gmt":"2015-09-09T11:40:55","guid":{"rendered":"http:\/\/dev.safety-plus.ch\/?p=545"},"modified":"2023-03-14T09:05:37","modified_gmt":"2023-03-14T08:05:37","slug":"staendige-freundlichkeit-im-job-belastet-psyche","status":null,"type":"post","link":"https:\/\/news.save.ch\/en\/staendige-freundlichkeit-im-job-belastet-psyche\/","title":{"rendered":"Constant friendliness on the job puts a strain on the psyche"},"content":{"rendered":"
\"Always
Always smile, no matter how difficult the customer is - this can lead to psychological problems in the long run.<\/figcaption><\/figure>\n

Travelers in the U.S. are often amazed at how cheerful and friendly the employees in supermarkets, restaurants and caf\u00e9s are - and this despite a wage that is barely enough to survive. However, \"service with a smile\" is by no means optional there, but a prerequisite.<\/p>\n

And this put-on friendliness is not healthy at all in the long run: Scientists from Pennsylvania State University and Purdue University<\/a> have evaluated data collected over decades from various studies in a meta-study. The result: permanent smiling leads to emotional dissonance, is draining and can ultimately lead to burnout.<\/p>\n

The compulsion to be friendly is also increasing more and more in this country. This is no coincidence: If a customer feels personally comfortable and sympathetic toward his counterpart, the likelihood that he will sign a sales contract increases. People with customer contact should therefore not only be competent, but also do so-called \"emotion work,\" which means appearing friendly, smiling, showing empathy, even submitting and accepting unfairness to the service provider.<\/p>\n

But this constant adjustment of one's own emotional world in favor of commercial interests harms the employees - and ultimately the company as well. The study leaders therefore call on companies, organizations and customers to dispense with formalized facial expressions and adopt a humanistic approach: Appreciate and support employees and ensure a positive climate at work,<\/p>","protected":false},"excerpt":{"rendered":"

Reisende in den USA staunen oft, wie fr\u00f6hlich und freundlich die Angestellten in Superm\u00e4rkten, Restaurants und Caf\u00e9s sind – und dies trotz eines Lohns, der kaum zur \u00dcberleben reicht. „Service with a smile“, also Bedienung mit einem L\u00e4cheln, ist aber dort keineswegs freiwillig, sondern Voraussetzung. Und diese aufgesetzte Freundlichkeit ist auf Dauer \u00fcberhaupt nicht gesund: […]<\/p>\n","protected":false},"author":1,"featured_media":548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pgc_sgb_lightbox_settings":"","footnotes":""},"categories":[3314],"tags":[149,2729],"class_list":["post-545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-safety","tag-gesundheitsschutz","tag-psychische-gesundheit"],"acf":[],"hkrextid":null,"publication":null,"issue":null,"workflow":null,"startPage":null,"spitzmarke":null,"_posts_by_tag_page_fields":{"widget_title":"","widget_tags":""},"_at_widget":"1","_yoast_wpseo_primary_category":"3303","_yoast_wpseo_focuskw_text_input":"St\u00e4ndige Freundlichkeit","_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-title":null,"enclosure":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"_wp_old_slug":null,"_yoast_wpseo_title":null,"_yoast_wpseo_canonical":null,"yoast_head":"\nSt\u00e4ndige Freundlichkeit im Job belastet Psyche - 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