{"id":9326,"date":"2022-07-18T07:54:33","date_gmt":"2022-07-18T05:54:33","guid":{"rendered":"https:\/\/news.save.ch\/?p=9326"},"modified":"2023-06-22T10:05:58","modified_gmt":"2023-06-22T08:05:58","slug":"arbeitsfehler-sind-menschlich-verursacht","status":null,"type":"post","link":"https:\/\/news.save.ch\/en\/arbeitsfehler-sind-menschlich-verursacht\/","title":{"rendered":"Work errors are human caused"},"content":{"rendered":"
\"Work
Injuries at or near the workplace are usually not self-inflicted. It would be even more fatal to not want to commit work-related errors under any circumstances. Image: depositphotos<\/figcaption><\/figure>\n

Deficiencies in occupational safety burden the effectiveness of work processes in several respects. If we feel threatened by a hazard, we constantly check whether we are still adequately protected. Such diffuse fear distracts us from the actual task at hand. It may even cause hectic activity. Because we want to get out of this unpleasant feeling as quickly as possible, we speed up the execution of the work task. We are less attentive and simply omit certain necessary operations and checks.<\/p>\n

Work errors are human<\/h2>\n

If work errors occur more frequently or if it is a serious individual error, we look for the causes. We then distinguish between systematic and human-induced deviations from the target. Systematic errors occur when they are due to non-compliance with standards or because work equipment was defective, incorrectly or inaccurately set. Systematically caused errors can be precisely limited and permanently eliminated. If, however, it turns out that all work equipment is functioning perfectly and that the organization and specifications are consistent, the only remaining explanation is what is known as human error. If this is not the result of inadequate skills, everything seems to have been conclusively clarified.<\/p>\n

If we are satisfied with this simple answer and have not tackled the root of the problem, these or similar mistakes will be repeated. The bad thing about this is that human errors do not occur systematically, but rather occur differently in time and place. Regardless of the distinction made, systematic errors are also humanly caused, only at a different stage of the work process based on the division of labor or starting from external influences.<\/p>\n

Work errors are problematic under labor law<\/h2>\n

The German Federal Labor Court (BAG), for example, has clarified: \"The employee must do what he is supposed to do and do it as well as he can.\" He owes the \"work\" and not the \"work\" (BAG 31.5.1992 - 2 AZR 551\/91; BAG, 17.01.2008 - 2 AZR 536\/06). Even an error rate that is three times higher than the department average does not justify termination (BAG, January 17, 2008 - 2 AZR 536\/06). Above all, however, it must be excluded that the problem lies in the operational process, for example in suboptimal work processes, poor working conditions, work equipment or errors in personnel management (BAG, January 17, 2008 - 2 AZR 536\/06).1).<\/p>\n

Workers are therefore never a priori responsible for work errors. It is always the conditions under which work is performed that are decisive. Consequently, any zero defect strategy must focus on working conditions if it is to be successful.<\/p>\n

In the publications of Suva as well as in the regulations and guidelines of the EKAS and VUV (Ordinance on Accident Prevention) we find concrete approaches for the identification of causes of errors and their elimination. They offer themselves as a basis for a checklist with, for example, the following points:<\/p>\n