{"id":545,"date":"2015-09-09T13:40:55","date_gmt":"2015-09-09T11:40:55","guid":{"rendered":"http:\/\/dev.safety-plus.ch\/?p=545"},"modified":"2023-03-14T09:05:37","modified_gmt":"2023-03-14T08:05:37","slug":"staendige-freundlichkeit-im-job-belastet-psyche","status":null,"type":"post","link":"https:\/\/news.save.ch\/fr\/staendige-freundlichkeit-im-job-belastet-psyche\/","title":{"rendered":"La gentillesse permanente au travail p\u00e8se sur le psychisme"},"content":{"rendered":"
\"Toujours
Toujours sourire sagement, quelle que soit la difficult\u00e9 du client - \u00e0 la longue, cela peut entra\u00eener des probl\u00e8mes psychologiques.<\/figcaption><\/figure>\n

Les voyageurs aux Etats-Unis sont souvent \u00e9tonn\u00e9s de voir \u00e0 quel point les employ\u00e9s des supermarch\u00e9s, des restaurants et des caf\u00e9s sont joyeux et aimables - et ce malgr\u00e9 un salaire qui leur permet \u00e0 peine de survivre. Le \"Service with a smile\", c'est-\u00e0-dire le service avec le sourire, n'y est pas facultatif, mais obligatoire.<\/p>\n

Et cette gentillesse artificielle n'est pas du tout saine \u00e0 long terme : Scientifiques de l'Universit\u00e9 d'\u00c9tat de Pennsylvanie et de l'Universit\u00e9 Purdue<\/a> ont analys\u00e9 dans une m\u00e9ta-\u00e9tude des donn\u00e9es collect\u00e9es pendant des d\u00e9cennies et provenant de diff\u00e9rentes \u00e9tudes. R\u00e9sultat : le sourire permanent entra\u00eene une dissonance \u00e9motionnelle, \u00e9puise et peut finalement conduire \u00e0 un burnout.<\/p>\n

L'obligation d'\u00eatre aimable prend de plus en plus d'ampleur dans notre pays \u00e9galement. Ce n'est pas un hasard : si un client se sent personnellement \u00e0 l'aise et que son interlocuteur lui est sympathique, la probabilit\u00e9 qu'il signe un contrat de vente augmente. Les personnes en contact avec la client\u00e8le ne doivent donc pas seulement \u00eatre comp\u00e9tentes, mais aussi faire ce que l'on appelle du \"travail \u00e9motionnel\", c'est-\u00e0-dire se montrer aimables, sourire, faire preuve d'empathie, voire se soumettre et accepter l'injustice envers le prestataire de services.<\/p>\n

Mais cette adaptation permanente de son propre monde \u00e9motionnel au profit d'int\u00e9r\u00eats commerciaux nuit aux employ\u00e9s - et donc finalement aussi \u00e0 l'entreprise. Les auteurs de l'\u00e9tude demandent donc aux entreprises, aux organisations et aux clients de renoncer aux expressions faciales formalis\u00e9es et d'adopter une approche humaniste : Valoriser et soutenir les employ\u00e9s et veiller \u00e0 un climat positif au travail,<\/p>","protected":false},"excerpt":{"rendered":"

Reisende in den USA staunen oft, wie fr\u00f6hlich und freundlich die Angestellten in Superm\u00e4rkten, Restaurants und Caf\u00e9s sind – und dies trotz eines Lohns, der kaum zur \u00dcberleben reicht. „Service with a smile“, also Bedienung mit einem L\u00e4cheln, ist aber dort keineswegs freiwillig, sondern Voraussetzung. Und diese aufgesetzte Freundlichkeit ist auf Dauer \u00fcberhaupt nicht gesund: […]<\/p>\n","protected":false},"author":1,"featured_media":548,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pgc_sgb_lightbox_settings":"","footnotes":""},"categories":[3314],"tags":[149,2729],"class_list":["post-545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-safety","tag-gesundheitsschutz","tag-psychische-gesundheit"],"acf":[],"hkrextid":null,"publication":null,"issue":null,"workflow":null,"startPage":null,"spitzmarke":null,"_posts_by_tag_page_fields":{"widget_title":"","widget_tags":""},"_at_widget":"1","_yoast_wpseo_primary_category":"3303","_yoast_wpseo_focuskw_text_input":"St\u00e4ndige Freundlichkeit","_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_opengraph-title":null,"enclosure":null,"_yoast_wpseo_twitter-title":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_twitter-image":null,"_wp_old_slug":null,"_yoast_wpseo_title":null,"_yoast_wpseo_canonical":null,"yoast_head":"\nSt\u00e4ndige Freundlichkeit im Job belastet Psyche - Save<\/title>\n<meta name=\"description\" content=\"St\u00e4ndige Freundlichkeit: Wer bei der Arbeit, zum Beispiel im Verkauf, st\u00e4ndig l\u00e4cheln und freundlich sein muss, kann davon auf Dauer krank werden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.save.ch\/fr\/staendige-freundlichkeit-im-job-belastet-psyche\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"St\u00e4ndige Freundlichkeit im Job belastet Psyche - Save\" \/>\n<meta property=\"og:description\" content=\"St\u00e4ndige Freundlichkeit: Wer bei der Arbeit, zum Beispiel im Verkauf, st\u00e4ndig l\u00e4cheln und freundlich sein muss, kann davon auf Dauer krank werden.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.save.ch\/fr\/staendige-freundlichkeit-im-job-belastet-psyche\/\" \/>\n<meta property=\"og:site_name\" content=\"Save\" \/>\n<meta property=\"article:published_time\" content=\"2015-09-09T11:40:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-14T08:05:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.save.ch\/wp-content\/uploads\/2016\/12\/Staendige-Freundlichkeit-im-Job-belastet-Psyche_safety-plus.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"999\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/news.save.ch\\\/staendige-freundlichkeit-im-job-belastet-psyche\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.save.ch\\\/staendige-freundlichkeit-im-job-belastet-psyche\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/news.save.ch\\\/de\\\/#\\\/schema\\\/person\\\/d49e199490bad7c70d64b9ab51142f2b\"},\"headline\":\"St\u00e4ndige Freundlichkeit im Job belastet Psyche\",\"datePublished\":\"2015-09-09T11:40:55+00:00\",\"dateModified\":\"2023-03-14T08:05:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/news.save.ch\\\/staendige-freundlichkeit-im-job-belastet-psyche\\\/\"},\"wordCount\":266,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/news.save.ch\\\/de\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/news.save.ch\\\/staendige-freundlichkeit-im-job-belastet-psyche\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/news.save.ch\\\/wp-content\\\/uploads\\\/2016\\\/12\\\/Staendige-Freundlichkeit-im-Job-belastet-Psyche_safety-plus.jpeg\",\"keywords\":[\"Gesundheitsschutz\",\"Psychische Gesundheit\"],\"articleSection\":[\"HEALTH & SAFETY\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/news.save.ch\\\/staendige-freundlichkeit-im-job-belastet-psyche\\\/\",\"url\":\"https:\\\/\\\/news.save.ch\\\/staendige-freundlichkeit-im-job-belastet-psyche\\\/\",\"name\":\"St\u00e4ndige Freundlichkeit im Job belastet Psyche - 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