SECO's Corona hotline to be discontinued
A support hotline of the State Secretariat for Economic Affairs (SECO) providing information on the Corona measures was discontinued as of September 1, 2021. SECO staff have answered over 45,000 telephone calls since March 2020.
A helpline set up specifically for the Federal Council's Corona measures was discontinued as of September 1. SECO employees were available via the helpline, by telephone and by e-mail, to explain the Federal Council's measures to the population. In an initial phase, the telephone hotline was operated in three shifts between 7 a.m. and 8 p.m.; most recently, two shifts existed daily between 9 a.m. and 12 p.m. and 2 p.m. and 5 p.m.
In the meantime, the number of daily calls and mails has decreased very significantly, according to a statement. Since then, SECO has been able to answer these questions again within the usual structures and processes. Therefore, in the meantime, both the telephone and mail hotlines were discontinued at 5 p.m. on Aug. 31, 2021. However, SECO is in a position to reactivate the Corona hotline within a short period of time.
SECO employees have answered around 28,500 e-mails and well over 45,000 telephone calls since March 2020. In many cases, people were also referred to another competent authority.
The telephone number 058 462 00 66 and the mail address coronavirus@seco.admin.ch will be switched off. Information on SECO topics related to the Corona pandemic is still available on the following websites:
www.seco.admin.ch
www.covid19.easygov.swiss
www.arbeit.swiss
www.helpcenter.easygov.swiss
Source: SECO
